Symeta, a member of Colruyt Group, is a state of the art printing company which specializes in digital and variable data printing as well as mailing. To reduce rework and to identify risks in the organisation, Symeta launched a project to introduce continuous improvement and to optimise the quality management system.

Furthermore, as Symeta also offers products & services to customers outside of Colruyt group, one of the requirements was to comply to ISO 9001. By obtaining this quality label, Symeta is able to ensure that their products & services consistently meet customer expectations and the necessary steps are taken to systematically improve the performance of the organisation.

As a member of the process & quality team, I helped Symeta to achieve its goals by:

• Introducing a number of quality management methodologies such as PDCA, ishikawa diagrams, root cause analysis, ...
• Determining - together with stakeholders - corrective and preventive actions and evaluating the effectiveness
• Performing 1st party - process and department - audits and managing 3rd party ISO 9001 audits
• Introducing crucial control points to identify non-conforming products to prevent their unintended use or delivery
• Determining performance indicators such as delivery on time in full, cost of non-quality, ...

Symeta ISO 9001