Symeta, a member of Colruyt Group, is a state of the art printing company which specializes in digital and variable data printing as well as mailing. To optimize the performance of the business processes and to focus on added value in each process, they launched a number of projects:

• To improve warehouse management, logistics and procurement by implementing process modifications such as introducing a 2 bin flow, cross docking and just in time deliveries, determine the standard warehouse assortment and its optimal stock and order quantity, optimizing SSCC management, ...
• To optimize production workflows and to achieve operational excellence by determining production categories, redesigning processes to reduce waste and to obtain a more consistent level of quality, setting up process indicators to monitor operations, ...

As a member of the process & quality team, my task was to:

• Get a better overview of the as is process by modeling business processes and documenting working methods
• Identify bottlenecks and determine - together with stakeholders - solutions to these bottlenecks to reduce waste
• Define the to be process and implement the process change in business
• Determining performance indicators such as takt time, throughput, ...

Symeta